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Friendly, fast, and reliable IT support for family and friends.
From day-to-day troubleshooting to secure networks and cloud setup, I keep your tech calm and your work productive.
What I Do
- Helpdesk & Troubleshooting – Windows/macOS issues, slow PCs, printer/network problems
- Networking & Wi-Fi – Home & small office setups, coverage fixes, Wi-Fi problems, and security check.
- Device Setup & Migrations – new laptops, data transfer, email, backup & restore
- Security & Protection – antivirus, patching, MFA, password hygiene, user training
- Cloud & Email – Microsoft 365 / Google Workspace, user management, mailbox moves
- Backup & Continuity – local & cloud backup planning and testing
- Advice & Procurement – honest recommendations for hardware, software, and services
Not sure if it’s in scope? Ask. If I can’t help, I’ll point you to the right solution.
How It Works
- Contact – Tell me what’s wrong (screenshots help!).
- Remote First – Quick secure remote session for most fixes.
- On-Site (if needed) – I visit your home/office for any support issues.
- Follow-Up – Clear summary of what was done and any next steps.
Plans & Pricing (example)
| Plan | Best for | Includes | From* |
|---|---|---|---|
| Ad-hoc | One-off fixes | Pay-as-you-go support | £10/hr |
* Final pricing depends on device count, network complexity, and travel. Request a quote for an exact figure.
Typical Response
- Business hours: Mon–Fri, 17:00-20:00 Sat-Sun, 10:00-22:00
- Remote response: same day
- On-site (local): next or same business day (subject to availability)
Emergency/after-hours support can be arranged.
Tech I Work With
- OS: Windows 10/11, macOS
- Networking: ISP routers
- Productivity: Microsoft 365, Google Workspace
- Security: MFA, patching, EDR/AV, hardening basics
- Backup: OneDrive & Google Drive
Service Area
- Remote: UK-wide
- On-site: [Coventry] and surrounding areas
Get Help / Book Now
- Email: itsupport@jovandhillon.com
- Phone/WhatsApp: Drop your number in the support request, and I can message you for ease.
Please include device type, operating system, and a brief description of the issue.